Outlook Means Everything

Last week, I was talking to a co-worker with pre-teens about youth and angst issues. As a pre-teen, I experienced a lot of angst at the fact that I was being raised by “old-fashioned” Grandparents that never let me do anything fun…and also the fact that me and my relatively young mother did not get…

5 Customer Service Lessons I Learned From Being A Waitress

My new job as a customer service representative (which sounds menial, but really isn’t) has shifted my professional views a teeny-tiny bit. What is interesting is how many of my peers pity me a bit for having to deal with “the customers” so much. I on the other hand am not deterred by it at…